Terms of Service

This web page represents a legal document that serves as our Terms of Service and it governs the legal terms of our website, centurica.com, sub-domains, and any associated web-based and mobile applications (collectively, “Website”), as owned and operated by Centurica

Capitalized terms, unless otherwise defined, have the meaning specified within the Definitions section below. This Terms of Service, along with our Privacy Policy, any mobile license agreement, and other posted guidelines within our Website, collectively “Legal Terms”, constitute the entire and only agreement between you and Centurica Ltd., and supersede all other agreements, representations, warranties and understandings with respect to our Website and the subject matter contained herein. We may amend our Legal Terms at any time without specific notice to you. The latest copies of our Legal Terms will be posted on our Website, and you should review all Legal Terms prior to using our Website. After any revisions to our Legal Terms are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Legal Terms to make sure you still agree to them.

By using our Website, you agree to fully comply with and be bound by our Legal Terms. Please review them carefully. If you do not accept our Legal Terms, do not access and use our Website. If you have already accessed our Website and do not accept our Legal Terms, you should immediately discontinue use of our Website.

The last update to our Terms of Service was posted on May 14, 2013.

The terms “us” or “we” or “our” refers to Centurica, the owner of the Website.

A “Visitor” is someone who merely browses our Website, but has not registered as Member.

A “Member” is an individual that has registered with us to use our Service.

Our “Service” represents the collective functionality and features as offered through our Website to our Members.

A “User” is a collective identifier that refers to either a Visitor or a Member.

All text, information, graphics, audio, video, and data offered through our Website are collectively known as our “Content”.

Legal Compliance
You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Website. Centurica Ltd. reserves the right to investigate complaints or reported violations of our Legal Terms and to take any action we deem appropriate, including but not limited to canceling your Member account, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy.

Intellectual Property
Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website does not constitute any right or license for you to use such service marks/trademarks, without the prior written permission of the corresponding service mark/trademark owner. Our Website is also protected under international copyright laws. The copying, redistribution, use or publication by you of any portion of our Website is strictly prohibited. Your use of our Website does not grant you ownership rights of any kind in our Website.

Links to Other Websites
Our Website may contain links to third party websites. These links are provided solely as a convenience to you. By linking to these websites, we do not create or have an affiliation with, or sponsor such third party websites. The inclusion of links within our Website does not constitute any endorsement, guarantee, warranty, or recommendation of such third party websites. Centurica Ltd. has no control over the legal documents and privacy practices of third party websites; as such, you access any such third party websites at your own risk.

Centurica is a service oriented business and due to the nature of our business, we do not offer any refunds or money back for any of our services once work has commenced, outside of the following circumstances:

1) Within 48 hours of making the payment, assuming that we have not yet started your project.

2) Your project has not been started within 5 business days of making the payment.

3) Exceeding the agreed deadline by more than 3 business days*.

In the above cases, please send your refund request to [email protected] and we will process a 100% refund within 2 business days.

For recurring services, you are free to cancel your subscription at any time by e-mailing [email protected], however the following Terms & Conditions apply to all cancellations:

1) Cancellation requests need to be submitted at least 5 business days before the end of the current billing period.

2) We do not provide full or partial refunds on a billing period that has already started, unless the reason for cancellation is switching to another Service Package, in which case we are happy to refund the price difference.

3) Any one-time set-up fees are not refunded.

Centurica reserves the right to modify any provisions of the Refund and Cancellation policy without any notice.

* Please note that Centurica cannot take responsibility for third parties, such as the Client or the Seller, being unresponsive. As such, any delays that occur due to third parties (e.g. crucial information missing from the Seller) shall be deducted from the agreed deadline.

General Terms
Our Legal Terms shall be treated as though it were executed and performed in , England, and shall be governed by and construed in accordance with the laws of , England, without regard to conflict of law principles. In addition, you agree to submit to the personal jurisdiction and venue of such courts. Any cause of action by you with respect to our Website, must be instituted within one (1) year after the cause of action arose or be forever waived and barred. Should any part of our Legal Terms be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that any Content in our Website conflicts or is inconsistent with our Legal Terms, our Legal Terms shall take precedence. Our failure to enforce any provision of our Legal Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. The rights of Centurica Ltd. under our Legal Terms shall survive the termination of our Legal Terms.